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Author Topic: Package stuck in a loop
Gevans
Newbie
Posts: 2
Post Package stuck in a loop
on: October 27, 2017, 04:59
New Topic

Look for some help with a delivery. RH923681995CN the details say it was rejected over safety or something. After that it started going though a perfect weekly loop of being Checked, accepted, sent out and then arriving right back in the same place the next week. Pretty much the exact same time of day for each of the 4 processes in the loop each time.
Is there no way I or the seller can contact someone about this and get it sorted? It's been over a month already and I can't see it suddenly changing if it already gone through this loop 4 times.

Any help would be much appreciated.

chinapostv-
olunteer
Administrator
Posts: 46600
Post Re: Package stuck in a loop
on: October 27, 2017, 07:41
New Topic

based on my experience , looping in some place is a bad sign. Normally this means the parcel can not pass safety scan. you should open dispute for non-arrival parcel.

Gevans
Newbie
Posts: 2
Post Re: Package stuck in a loop
on: October 27, 2017, 11:17
New Topic

Thanks for the reply.

Is there no way to contact china post and get them to flag the package or something though? There shouldn't be anything in it that is on the non delivery list. If they are just going to keep sending the package back to themselves and I have to get a refund then the seller is going to end up down on an item, the money for it. I'm not going to get my package and china post is going to be wasting their time.

Surely there is a better option? I've contacted AliExpress customer service but don't know what they can do.

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