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Author Topic: Orders lost?
tony321
Advanced
Posts: 76
Post Re: Orders lost?
on: July 7, 2020, 12:29
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Hi, where did you buy your items from? It will always be possible for a refund as long as your buyer protection is still active, mine is active for 90 days since day of purchase. However, I think that the seller will ask you to be patient and standby for some more time before filing for a refund as there is a chance that the packages will move soon, it is up to you if you would like to file a dispute now already
MSeller
Newbie
Posts: 18
Post Re: Orders lost?
on: July 8, 2020, 11:04
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Hello, I'm doing ecommerce so items where bought through an agent for my clients. But they told me that China Post won't give them a compensation so I have to pay for items again as this is not their fault, is that true? It seems pretty unfair to me...
MSeller
Newbie
Posts: 18
Post Re: Orders lost?
on: July 8, 2020, 18:44
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Can you tell me when this package will arrive? : RE098752996CN
MSeller
Newbie
Posts: 18
Post Re: Orders lost?
on: July 10, 2020, 10:00
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Hello? Can you help me please?
admin
Pro
Posts: 1067
Post Re: Orders lost?
on: July 10, 2020, 17:59
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Spain Post shows RE098752996CN just arrived Madrid on 2020-07-10 15:26.
Status: Arrival at the exchange office, The shipment has arrived at the international logistics centre of the destination for delivery.

Please contact Spain Post for delivery detail.
MSeller
Newbie
Posts: 18
Post Re: Orders lost?
on: July 12, 2020, 12:41
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Thank you, can you explain to me why this package is the only one who arrive faster (20 days) of all my packages (+50 days), if they were sent from the same seller?
admin
Pro
Posts: 1067
Post Re: Orders lost?
on: July 13, 2020, 00:58
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Your parcel arrives in 20 days just because it is lucky.
http://track-chinapost.com/?p=976 shows fastest parcel arrives just in 10 days, longest arrival time takes 87 days. It is like lottery, just depends on luck, no specific reason.
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