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Author Topic: Order not received
Beli1
Newbie
Posts: 1
Post Order not received
on: January 15, 2019, 10:27
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The last update on my tracking number RU896131758CN was on 30 October 2018 and the update says "sent to airline".

Is this a fake tracking number I was provided with? Surely there should have been further updates on the movement of the parcel since the 30th of October.

Can someone please provide me with more information as to the whereabouts of the parcel.
chinapostv-
olunteer
Administrator
Posts: 46635
Post Re: Order not received
on: January 15, 2019, 13:22
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http://track-chinapost.com/result_china.php?order_no=RU896131758CN shows the parcel was shipped on Jun 24 and sent to airline company on Oct 30.

After sent to airline, normally it will wait 2 to 4 weeks to catch flight space to South Africa, then it will wait another 4 to 8 weeks to pass South Africa customs clearance. Total time can take 12 weeks.

If your buyer protection is expiring, you should open dispute to paypal/aliexpress for lost parcel refund. Otherwise keep waiting.
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