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Author Topic: need help
bsetyoh
Newbie
Posts: 8
Post need help
on: January 20, 2015, 01:02
New Topic

I have sent the dispute, but seller rejected. I attach the message

Order No : 65322743226901
Status:
Awaiting your acceptance of seller's solution
Reminder:
The seller did not accept your dispute request, but offered a solution.
You can view the seller's proposal in your dispute information. You can continue to negotiate a solution until 14 calendar days 1 hour 1 minute 3 second .
If you do not agree to a solution by that time, the dispute will be escalated automatically and Alibaba will step in to mediate.
Learn more about our dispute policies

Accept Modify Cancel Dispute Escalate Dispute

What the difference between that 4 choices?

thanks.
chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: need help
on: January 20, 2015, 01:35
New Topic

can not see what is your seller's proposal.
bsetyoh
Newbie
Posts: 8
Post Re: need help
on: January 20, 2015, 04:32
New Topic

Dispute History Close
Initiator Received Goods Return Goods Refund Amount Date Action Reason & Detail Attachment
Seller No No US $ 0.00 2015-01-19 06:47 Reject Hello friends ! I look at your order , the project has been sent. Please wait. Thank you
Buyer No No US $ 21.00 2015-01-18 17:55 Open Dispute No tracking information. I have asked to seller but no respond.

bsetyoh
Newbie
Posts: 8
Post Re: need help
on: January 20, 2015, 04:36
New Topic

Is the proposal "Hello friends ! I look at your order , the project has been sent. Please wait. Thank you" ?
What should I do ?
chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: need help
on: January 20, 2015, 06:10
New Topic

if seller does not extend the protection, you have to escalate the dispute.
bsetyoh
Newbie
Posts: 8
Post Re: need help
on: January 20, 2015, 06:52
New Topic

I have accepted the issue. What it mean? I think i was wrong aceepted this, because the status became "Finished"

Order Number: 65322743226901
Status: Finished
Reminder: Dispute Finished.
ReAdd To Cart
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