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Author Topic: My parcel is not moving
k_k
Newbie
Posts: 3
Post My parcel is not moving
on: November 3, 2014, 10:04
New Topic

Hello,

I have a problem with my parcel RK051406835CN. It`s not moving and the supplier does not answer my e-mails. What can I do? :(

chinapostv-
olunteer
Administrator
Posts: 46131
Post Re: My parcel is not moving
on: November 3, 2014, 16:47
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open dispute to aliexpress or paypal, if seller does not response, you will get refund.
k_k
Newbie
Posts: 3
Post Re: My parcel is not moving
on: November 3, 2014, 18:45
New Topic

Is there a way to check what is happening with this parcel?
chinapostv-
olunteer
Administrator
Posts: 46131
Post Re: My parcel is not moving
on: November 3, 2014, 18:58
New Topic

Quote from k_k on November 3, 2014, 18:45
Is there a way to check what is happening with this parcel?

http://track-chinapost.com/ shows the latest location and status of the parcel. you can not find more accurate and newer information about your parcel than that.
k_k
Newbie
Posts: 3
Post Re: My parcel is not moving
on: November 10, 2014, 13:24
New Topic

Can I ask China Post to check if my parcel is lost?
chinapostv-
olunteer
Administrator
Posts: 46131
Post Re: My parcel is not moving
on: November 10, 2014, 20:43
New Topic

if over 45 days and you have not got the goods, it has high potential to be lost.

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