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Author Topic: My parcel from Australia
fflowers
Newbie
Posts: 3
Post My parcel from Australia
on: May 14, 2016, 02:17
New Topic

I have been told my parcel from Australia is being held by Customs in China and that Customs has been trying to contact me. However I have had no messages from them. How do I find my parcel?
Tracking number : RX542478841DE

int077
Pro
Posts: 7760
Post Re: My parcel from Australia
on: May 14, 2016, 02:50
New Topic

Quote from fflowers on May 14, 2016, 02:17
I have been told my parcel from Australia is being held by Customs in China and that Customs has been trying to contact me. However I have had no messages from them. How do I find my parcel?
Tracking number : RX542478841DE

1. Maybe you should call DHL eCommerce before doing anything else:

Contact DHL eCommerce Customer Service
We are happy to be of service to you if you require any assistance.
Customer Service : Australia
If you are a customer in Australia expecting a shipment
+61 1 800 77 2809
Customer Service Hours:
8am - 6pm Monday to Friday
Closed on Saturday, Sunday and Public Holidays

or if you really want to call China:

Contact DHL eCommerce Customer Service
We are happy to be of service to you if you require any assistance.
Customer Service : China
If you are a customer in China expecting a shipment
10 800 2600 727 (South)
10 800 6000 143 (North)
Customer Service Hours:
8am - 6pm Monday to Friday
Closed on Saturday, Sunday and Public Holidays

2. Your tracking is on this site:
http://dhlecommerce.asia/Portal/Track?ref=RX542478841DE

Hope this help.

fflowers
Newbie
Posts: 3
Post Re: My parcel from Australia
on: May 14, 2016, 03:33
New Topic

I contacted DHL on April 28 and they told me that China Post would deliver my parcel and I should contact the nearest post office for the updates.
Please help.

chinapostv-
olunteer
Administrator
Posts: 46570
Post Re: My parcel from Australia
on: May 14, 2016, 07:42
New Topic

Quote from fflowers on May 14, 2016, 03:33
I contacted DHL on April 28 and they told me that China Post would deliver my parcel and I should contact the nearest post office for the updates.
Please help.

http://track-chinapost.com/startairmail.php shows no china location. normally this means the parcel has not arrived China, or at least not released from China customs.

fflowers
Newbie
Posts: 3
Post Re: My parcel from Australia
on: May 15, 2016, 02:27
New Topic

If that is the case, how do I get the parcel released from Customs?
I already asked this question in my first post...I have been told my parcel from Australia is being held by Customs in China and that Customs has been trying to contact me. However I have had no messages from them. How do I find my parcel?
Tracking number : RX542478841DE

chinapostv-
olunteer
Administrator
Posts: 46570
Post Re: My parcel from Australia
on: May 15, 2016, 09:31
New Topic

Government officers are difficult to deal with. I don't think you can do anything at this moment except waiting. If you can speak Chinese, try to call 11185 and see if they can help you.

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