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Author Topic: Chinese addressee failed delivery
Erik Kasa
Newbie
Posts: 3
Post Chinese addressee failed delivery
on: May 3, 2019, 10:10
New Topic

Hello. I have sent a package from Israel to China RR753423760IL on 20.03.2019. Tracking thru track-chinapost.com shows it has been delivered on 31.03.2019. However the addressee claims that he didn't receive the item. What should I do? Should I file a claim to China Post or should Israel Post file a claim of a lost package? What do you suggest? Thanks
chinapostv-
olunteer
Administrator
Posts: 45947
Post Re: Chinese addressee failed delivery
on: May 3, 2019, 20:30
New Topic

the parcel was delivered by postman 黄新廷,phone number 18503096030. You can ask receiver contact the postman for detail. If you are returning something for refund from aliexpress, you can claim refund now.
Erik Kasa
Newbie
Posts: 3
Post Re: Chinese addressee failed delivery
on: May 4, 2019, 06:27
New Topic

Thanks for your reply. I was returning something to the seller, you are correct. And I got refund for the item, but not for the shipping fees. I made a mistake of trusting the seller to return the shipping fees I paid for the shipment on arrival of the package into his hands. The tracking shows he got the package, but he still claims he didn't. I'll write to the seller with what you advised. But in case it fails, do you know where in China should I turn for further investigation? Thanks
chinapostv-
olunteer
Administrator
Posts: 45947
Post Re: Chinese addressee failed delivery
on: May 4, 2019, 06:49
New Topic

Your seller is not that easy, He has fully refunded your money and suffered some shipping fee lose for sending the products to Israel. I am not saying you have no reason to claim returning shipping fee as seller obviously is not that honest. However, Israel is a rich country , maybe the returning shipping fee is not a big deal to you but it is a big deal to that poor guy. Just take it easy.

Anyway, if you do want get your shipping fee refund, you can contact Aliexpress, but the procedure really takes long time.
Erik Kasa
Newbie
Posts: 3
Post Re: Chinese addressee failed delivery
on: May 4, 2019, 09:03
New Topic

Thanks for your response. It's ebay in my case, and customer service there can't help me, since I didn't purchase the shipment from the seller beforehand. And Israel is really not that rich :)
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