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Author Topic: Assistance with order please
Xephyr
Newbie
Posts: 2
Post Assistance with order please
on: August 31, 2017, 19:27
New Topic

Hello,

I have a tracking number and the last update was on 8/20 that the item was at departure export customs SHENZHEN EMS. The site that was shipping the item said that the "Item could not be delivered as planned. Please contact China Post to arrange another attempt".

I have no idea how to contact China Post to arrange another attempt, or what was even wrong to make sure it doesn't happen again. Would you be able to assist?

Tracking number is: LW653787869CN

Thank you!
chinapostv-
olunteer
Administrator
Posts: 46759
Post Re: Assistance with order please
on: August 31, 2017, 20:19
New Topic

LW653787869CN was reshipped on Aug 20. It should be outside china now. You need wait abt 2 to 4 weeks to get it in USA.
Xephyr
Newbie
Posts: 2
Post Re: Assistance with order please
on: August 31, 2017, 21:26
New Topic

Thank you! I wasn't sure since I was being told I needed to arrange another attempt. I appreciate the assistance.
avance
Newbie
Posts: 2
Post Re: Assistance with order please
on: September 1, 2017, 15:35
New Topic

sorry to jump on your post but I am unable to figure out how to post my question in here. My package hasnt been updated since the 26th, can you let me know if everything is ok

LK328562548CN
maikel2140
Pro
Posts: 138
Post Re: Assistance with order please
on: September 1, 2017, 16:23
New Topic

Quote from avance on September 1, 2017, 15:35
sorry to jump on your post but I am unable to figure out how to post my question in here. My package hasnt been updated since the 26th, can you let me know if everything is ok

LK328562548CN

Hey! Your package is completely fine, you should see a new update within now and 7-14 days 😀

Have a great day!
avance
Newbie
Posts: 2
Post Re: Assistance with order please
on: September 1, 2017, 17:40
New Topic

Hi, why 7-14 days is that when it will be in the US? Has it past customs?

maikel2140
Pro
Posts: 138
Post Re: Assistance with order please
on: September 1, 2017, 18:15
New Topic

7-14 days will be when it passed customs (It did not yet)

USA customs are very slow, especially at this moment with high volume. Thats why it could take up to 7-14 days.
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