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Author Topic: An order is lost.....
Camilla.l
Newbie
Posts: 6
Post An order is lost.....
on: January 17, 2019, 20:32
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I wait for a package RY454029564CN that doesn't proceed since 16 december. Is it lost or i can hope to see it in italy soon?
Kind regards, Camilla

chinapostv-
olunteer
Administrator
Posts: 14389
Post Re: An order is lost.....
on: January 18, 2019, 02:05
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http://track-chinapost.com/result_china.php?order_no=RY454029564CN was sent to airline on Dec 17.
China Post will lost control of the parcel after sent to airline. so there will be no update anymore after sent to airline date.

Sent to airline does not mean you will get the parcel very soon. It will keep waiting 5 to 10 days in airline warehouse waiting flight space and another 1 to 4 weeks import customs processing in destination country(speed depending on country). The status will stuck at "sent to airline" during this 2 to 8 weeks period.

Once it passes import customs clearance, Poste Italian will scan and update its new location for China Post database and you will see new status.
Camilla.l
Newbie
Posts: 6
Post Re: An order is lost.....
on: January 18, 2019, 02:42
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Poste italiane said that it isn't in italy and that i had to contact china post that has more complete information. I'm very worried about this package, 4 weeks are passed.

chinapostv-
olunteer
Administrator
Posts: 14389
Post Re: An order is lost.....
on: January 18, 2019, 04:02
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the parcel has not arrived Poste Italiane yet. you might need wait another 2 to 3 weeks. your parcel is still in normal time frame(to Italy, it is very slow in December). No need worry too much.
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