I sent a parcel from Beijing to Spain 6 month ago. I sent some emails and nobody answered me. Can you help me pls?
My email is [email protected]

Quote from chinapostvolunteer on January 25, 2016, 19:41

Quote from Dermetzgermeister on January 25, 2016, 18:31
I was buy a goods from internet in 26.12.2015,the seller sent my order but 20 days passed my order still not came,RG249579104CN this is my tracking number order left 05.01.2016 to the airport, i think order have a problem or lost, what can i do for this ? I tried to contact china post office and seller,nobody doesnt know my order place

your seller delayed shipment. he actually ship the goods on Jan 4th. you should get the parcel by early Feb.

What should I do in this situation ? I think my email is lost, Is registered mail possibile losses?

Quote from Audrey1958 on May 1, 2016, 12:54
I am tracking my order and said Nanjing departure since April 21. Nothing entered since. My tracking number is RK446685912CN can you tell me where it is. Thanks

1. Here is the last 2 tracking for your parcel:
2016-04-20 02:46:15.0 leaving Nanjing Airport going to next airport/seaport
2016-04-21 14:33:00.0 Nanjing departure

2. You parcel is either getting to Canada or has already arrive in Canada.
If it's in Canada it will have to go through Canadian Customs.
Lately parcel arriving in Vancouver are delayed by Customs.
There is a 5 to 6 weeks waiting time to be delivered to your home.
Please take note that you will not be able to track your parcel at Canada Post and tracking on China Post will be non available. (Unless the parcel is returning to China)

3. May I suggest you read this for Canada:
China Post Airmail Parcel Estimate Arrival Time
On this site:
http://track-chinapost.com/China_Post_Arrival_Time_Stat.php

Hope this help.

Quote from Audrey1958 on May 2, 2016, 09:55
Do they all go to Vancouver. My parcel is going to Montreal. How long custom there

1. Most parcel from China will go through Vancouver airport.
2. Nobody can tell which City (International Inbound Registered) the aircraft from China will land, either Toronto, Montreal or Vancouver.
3. The City it's arriving will be the clearing office for your parcel.

Hope this help you understand the process.