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Author Topic: Tracking status stopped updating
spidey88
Newbie
Posts: 2
Post Tracking status stopped updating
on: July 16, 2016, 16:33
New Topic

I have mailed a parcel from Singapore to Guangdong, it has reached China but the status has stopped updating since 11 July. Can someone please help?

Parcel No.RC683145276SG tracking result
2016-07-08 14:48:00.0 leaving Singapore
2016-07-08 19:13:00.0 Singapore export customs cleared
2016-07-10 10:49:20.0 Guangzhou Transit Station import customs scan
2016-07-11 15:04:08.0 Guangzhou Transit Station import customs cleared (domestic transit )

int077
Pro
Posts: 7760
Post Re: Tracking status stopped updating
on: July 16, 2016, 17:54
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1. Possibly the parcel is traveling to the last leg to the destination China Post Office. If parcel is not received by next Wednesday by the recipient, you could have him call China Post Hot Line: 11185, to find out where is the parcel.

2. If by any chances that fail then ask Singapore Post for an investigation about the parcel.

Hope this help
spidey88
Newbie
Posts: 2
Post Re: Tracking status stopped updating
on: July 17, 2016, 03:37
New Topic

Thanks for the help, I will wait til Wed hope that there will be updates by then.
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