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Author Topic: PLEASE HELP ME WITH MY PARCEL
Abdulmalik-
ALH
Newbie
Posts: 1
Post PLEASE HELP ME WITH MY PARCEL
on: November 2, 2017, 01:47
New Topic

Hello,
I have a case with Chinese seller on eBay there was a problem with the item so he send me money to send him back, he says that he didn't receive the item, and the tracking number shows me that the item delivered to him, Ebay ask me for a proof that the item has been delivered to him :

eBay message :
"I've reviewed the tracking number (CP060116575SA) you provided and it doesn’t show that the item was delivered to the seller. In order for us to close this case in your favor, and issue a refund, we need to have proof that the item was successfully returned in the future. You'll receive an automated email with this same information, but I wanted to take a few moments and explain things in further detail.

I hope you understand that we can’t hold the seller accountable to issue a refund if we don't have proof that the seller received the item.

At this point, I recommend you contact the shipping carrier that was used for the shipment to see if they can provide you with a detailed information on where the package is.

You may keep track of the tracking and once it shows delivered, you contact your seller and ask for your money back."

I did go to Saudi post so I can get a proof that he received it I ask for it the said that the will contact China post, then a come back after Two weeks the said that China post didn't reply to us, even after months, still no reply from china post.

I hope that I can find a solution for this problem

tracking number :
CP060116575SA
Image

track in official China post site :

Chinese
Image

English (google translate)
Image

Best Regards,
Malek.

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: PLEASE HELP ME WITH MY PARCEL
on: November 2, 2017, 12:15
New Topic

http://track-chinapost.com/startairmail.php shows the parcel was delivered on May 3. You should escalate the dispute and use this result to claim refund.

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