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Author Topic: Package stuck in Guangzhou/Shenzhen
hydous
Newbie
Posts: 1
Post Package stuck in Guangzhou/Shenzhen
on: August 4, 2016, 03:48
New Topic

Hi, my package's tracking number is RI156747485CN and has been stuck in Gungzhou/Shenzhen for 2 months now. When will it ever arrive in Singapore?

Parcel No.RI156747485CN tracking result

2016-06-05 02:38:59.0 parcel center received
2016-06-05 04:26:56.0 parcel center customs scan
2016-06-05 04:29:05.0 leaving parcel center ，next station Shenzhen center
2016-06-05 04:40:36.0 Shenzhen Transit Station export security scan
2016-06-05 13:17:17.0 Shenzhen Transit Station export customs scan (domestic transit )
2016-06-07 13:51:46.0 Guangzhou Transit Station export security scan
2016-06-07 14:38:27.0 Guangzhou Transit Station export customs cleared
2016-06-08 17:12:00.0 arrive Guangzhou Airport
2016-06-08 17:25:55.0 leaving Guangzhou Airport going to next airport/seaport
2016-06-10 12:59:00.0 arrive Guangzhou Airport
2016-06-10 13:06:10.0 leaving Guangzhou Airport going to next airport/seaport
2016-06-17 17:08:00.0 arrive Guangzhou Airport
2016-06-17 18:15:15.0 leaving Guangzhou Airport going to next airport/seaport
2016-07-10 08:52:51.0 Guangzhou Transit Station import customs scan ,remark (rejected )
2016-07-11 16:31:16.0 Guangzhou Transit Station import customs cleared (domestic transit )
2016-07-13 09:33:40.0 Shenzhen Transit Station import customs scan
2016-07-13 10:48:38.0 Shenzhen Transit Station import customs cleared (domestic transit )

int077
Pro
Posts: 7760
Post Re: Package stuck in Guangzhou/Shenzhen
on: August 4, 2016, 04:13
New Topic

1. According to this tracking:
2016-06-17 18:15:15.0 leaving Guangzhou Airport going to next airport/seaport
2016-07-10 08:52:51.0 Guangzhou Transit Station import customs scan ,remark (rejected )

2. Your parcel either departed to Singapore and was sent back to Guangzhou or your parcel never departed because of Customs check rejected.

3. You should contact seller as soon as possible and give him the full tracking that you have and tell him the parcel never made it to you (was not deliver). Try to have an arrangement with him. Depending on his answer, you could open a dispute if you still have buyer's protection for the parcel.

Hope this help.
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