Quote from Rezza on July 12, 2016, 15:38
Hi May i know what does this tracking mean?
2016-07-05 21:19:36.0 parcel center received
2016-07-05 22:33:11.0 parcel center customs scan
2016-07-05 23:11:27.0 leaving parcel center ，next station Shenzhen center
2016-07-06 01:03:09.0 Shenzhen Transit Station export security scan
2016-07-06 11:10:18.0 Shenzhen Transit Station export customs scan (domestic transit )
2016-07-07 13:53:12.0 Guangzhou Transit Station export security scan
2016-07-07 15:45:07.0 Guangzhou Transit Station export customs cleared
2016-07-08 15:44:00.0 arrive Guangzhou Airport
2016-07-08 15:54:26.0 leaving Guangzhou Airport going to next airport/seaport
2016-07-10 13:48:00.0 arrive Guangzhou Airport
2016-07-10 14:03:02.0 leaving Guangzhou Airport going to next airport/seaport
2016-07-11 10:18:00.0 arrive Guangzhou Airport
2016-07-11 10:52:18.0 leaving Guangzhou Airport going to next airport/seaport
Why does it arrive and leaving Guangzhou Airport repeatedly? is my parcel already sent to Malaysia?
Thank you for your help
Reza
Dear Reza,
From the tracking information that you provided, it is clear your shipment is going through the Guangzhou airport. Hence, there could be several possibilities. First, if you're really lucky, then, your package is currently on board of an airplane and is on its way to you. Second, as is the case of most shipments that have to go through the Guangzhou airport, your package may have to spend quite some time at the airport (in the range of 1 - 1.5 months) before the package can really get into an airplane. Third, some shipments went through the Guangzhou airport, spent quite some time at the airport (in the range of 1 - 1.5 months) and then were returned back to the sender/seller. Yes, it does not sound pretty. But it seems like there have been serious delays at most of exit points in China most recently (particularly Guangzhou).
At this point of time my only advice is for you to keep on tracking your shipment until the shipment has safely made it to Malaysia (you may check for your shipment here http://www.pos.com.my/postal-services/quick-access/?track-trace). If, by any chance the tracking status shows "Import customs scan" please file for dispute immediately, since the status indicates that the shipment is returned to the sender/seller. The seller will not inform you that the package has been returned . Please make sure that your buyer protection period has not lapsed, since you may not be able to file for dispute against the order (even if you have not received your items).
Once the shipment has arrived in Malaysia, it may take only 2-3 days for you to get the parcel. It takes a day for the package to be dispatched out to PUSAT MEL NASIONAL. Then from PUSAT MEL NASIONAL it will take one more day for the package to be dispatched out to the local post office (CW). Since the package is a registered mail someone has to sign before the package can be released. Alternatively, you may also go and collect the package from the local post office (the CW will be clearly indicated at the POS MALAYSIA website mentioned above).
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