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Author Topic: Help me understand.
abr23
Newbie
Posts: 6
Post Help me understand.
on: June 18, 2016, 17:32
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Hello, I ordered from aliexpress. I chose China post registered air mail as my shipping method but then after I placed my order the seller shipped it by Seller's Shipping Method.Also when I tracked the parcel it says its origin is from Turkey? Here is the tracking no. PALH8908542TR. Hope somebody can help.
int077
Pro
Posts: 7760
Post Re: Help me understand.
on: June 18, 2016, 18:26
New Topic

1. I was able to track parcel here:
http://track.track-chinapost.com/ptt-posta/PALH8908542TR

2. One possibility for your question is:
Seller merchandise that he sold you in coming from Turkey, possibly he did not have the product on hand and instead of importing the product to him, then sending it to you would have taken valuable time for shipping the product and for you receiving the product.

3. Have you ask the seller why the product you bought is coming from Turkey? That would be the best way for you to find out exactly.

Hope this help.
abr23
Newbie
Posts: 6
Post Re: Help me understand.
on: June 19, 2016, 17:51
New Topic

Thank you for your reply.

I asked the seller regarding the merchandise if it is from Turkey. The seller told me its coming from China.
int077
Pro
Posts: 7760
Post Re: Help me understand.
on: June 19, 2016, 18:55
New Topic

1. Possibly he can not tell you it's coming from Turkey because he might be ban by Ali Express for selling stuff from another Country. That is what I think but I might be wrong. I could be also that he has a warehouse in Turkey.

2. Have you ask him if he did provide you with the right tracking number for your parcel that is coming from China. Because the tracking number is from:
TR = PTT Directorate, Turkey.

Hope this help.
abr23
Newbie
Posts: 6
Post Re: Help me understand.
on: July 2, 2016, 07:17
New Topic

I asked the seller if they gave me the right tracking number ,they haven't replied yet.Should I file a dispute if the seller won't acknowledge my concern?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Help me understand.
on: July 2, 2016, 11:44
New Topic

if your buyer protection is expiring, open dispute. Otherwise keep waiting.
abr23
Newbie
Posts: 6
Post Re: Help me understand.
on: July 3, 2016, 01:17
New Topic

Will do.Thank you for the advise
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