What does “sent to airline” mean?How long will it arrive after “sent to airline”?

“Sent to airline”  means China Post has given the parcel to airline company. It does NOT necessarily mean the parcel has been on plane. The ‘sent to airline’ status will stuck for long time until the parcel arrives an airport which has scanning service.  This might take 2 to 4 weeks in regular season and Read More …

My parcel stuck in “Export Security Scan” “Export Customs Scan” for long time, how can I do?

“Export Security Scan” and “Export Customs Scan” status should can stay from 2 to 14 days. If your parcel has battery inside and stuck in those status for more than 2 or even 3 weeks. Normally this means the parcel has problem to pass security check and will be returned to shipper. You should open Read More …

Why tracking results shows “No shipping record”?

If you track the number in track-chinapost.com but the result shows as “No shipping record” , it means the seller(shipper) gave you an unused(invalid) tracking number which does NOT associated to any shipped parcel in china post tracking database. The reasons might be as following: 1)The tracking number is not from China Post. China Post tracking Read More …