China Post Forum

Welcome Guest 

Show/Hide Header

Welcome Guest, posting in this forum requires registration.





Pages: 1 [2]
Author Topic: I need info
terrortour
Newbie
Posts: 18
Post Re: I need info
on: March 25, 2022, 08:48
New Topic

not understand.. 25 days stopped in airport JFK? I waiting 4 months...

chinapostv-
olunteer
Administrator
Posts: 32788
Post Re: I need info
on: March 25, 2022, 19:47
New Topic

http://track-chinapost.com/result_china.php?order_no=CY004768385CN shows the item arrived JFK airport on Mar 3rd, but USPS.com shows it has not arrived USA.

This is a bad news . Normally USPS will show same day arrival information as China Post tracking result. The parcel might be lost in US customs.

We suggest you call USPS and see if they can find this parcel. If USPS can't give you a good answer, open dispute to paypal/aliexpress for lost parcel refund.

terrortour
Newbie
Posts: 18
Post Re: I need info
on: March 26, 2022, 07:34
New Topic

im seller, can't open dispute.. my customers very angrys...

iotueglino-
ivoiessi
Pro
Posts: 530
Post Re: I need info
on: March 26, 2022, 12:53
New Topic

wait a few days for the customer protection to finish and, if it does not arrive, open the dispute.

chinapostv-
olunteer
Administrator
Posts: 32788
Post Re: I need info
on: March 29, 2022, 20:13
New Topic

Quote from terrortour on March 19, 2022, 08:42

when you think arrive? very slow, 18 days stopped in usa..

CY004768385CN was returned to shipper on Mar 29. Please open dispute to paypal for refund asap.

Pages: 1 [2]