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Author Topic: What happened to my package?
SilentShoe-
bill
Newbie
Posts: 3
Post What happened to my package?
on: July 1, 2022, 04:17
New Topic

# LV474736495CN
Status History shows that it was delivered, but "Addressee not available at time of delivery/Item being held, addressee being notified" and now it is being returned to sender as unclaimed.
At no point was I notified about anything? No calls, no sms, no email, nothing??? Can you please explain what happened and where was I supposed to pick it up, if it was held for a month?
And is it possible to reverse the return? I'll do everything I can to pick it up as long as I know how and when.

iotueglino-
ivoiessi
Pro
Posts: 559
Post Re: What happened to my package?
on: July 1, 2022, 05:24
New Topic

Hello, unfortunately I can no longer access the Ukrainian Post Office site from Italy. The last update I can see from 17TRACK is:
DAY: 2022-05-26
TIME: 10:36
LOCATION: UKRAINE, KHARKIV 93
PACKAGE STATUS: Arrival at delivery office

If is possible, contact Ukrainian Post Office of your area or the customer service to more info

SilentShoe-
bill
Newbie
Posts: 3
Post Re: What happened to my package?
on: July 1, 2022, 15:25
New Topic

Hi, thank you for the response.
I managed to contact the local post office. They couldn't provide any reason as to why I wasn't notified and said that there's nothing they can do now since the package has already left the Kiev terminal.
Is there any way to change the course of the package now instead of resubmitting the order with the sender?

SilentShoe-
bill
Newbie
Posts: 3
Post Re: What happened to my package?
on: July 1, 2022, 15:25
New Topic

Hi, thank you for the response.
I managed to contact the local post office. They couldn't provide any reason as to why I wasn't notified and said that there's nothing they can do now since the package has already left the Kiev terminal.
Is there any way to change the course of the package now instead of resubmitting the order with the sender?

iotueglino-
ivoiessi
Pro
Posts: 559
Post Re: What happened to my package?
on: July 1, 2022, 20:36
New Topic

Hi, if the parcel is in returning to sender is impossible change the delivery options.
The order will be delivered by China post to seller and you can request a refund.
Bye

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