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Author Topic: please help!!!
deep19
Newbie
Posts: 4
Post please help!!!
on: May 13, 2022, 16:32
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How long will it take to receive the package?

chinapostv-
olunteer
Administrator
Posts: 32563
Post Re: please help!!!
on: May 13, 2022, 17:15
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Normally parcel from Germany to China takes about 4 to 6 weeks. But https://track-chinapost.com/startairmail.php shows both items has not arrived in China yet. Please contact Germany Post and file an investigation request.

deep19
Newbie
Posts: 4
Post Re: please help!!!
on: May 13, 2022, 18:01
New Topic

Quote from chinapostvolunteer on May 13, 2022, 17:15
Normally parcel from Germany to China takes about 4 to 6 weeks. But https://track-chinapost.com/startairmail.php shows both items has not arrived in China yet. Please contact Germany Post and file an investigation request.

how many probability the package will be lost?

iotueglino-
ivoiessi
Pro
Posts: 392
Post Re: please help!!!
on: May 13, 2022, 18:05
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Hi, unfortunelly the possibility is high , we haven't update since 17 march...
Contact immediatly Germany post to open a request for serch the parcel.

deep19
Newbie
Posts: 4
Post Re: please help!!!
on: May 13, 2022, 18:22
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Quote from iotueglinoivoiessi on May 13, 2022, 18:05
Hi, unfortunelly the possibility is high , we haven't update since 17 march...
Contact immediatly Germany post to open a request for serch the parcel.

Thank you for your reply .I already contacted the seller to investigate my package.hope the package will be fine .because these two are large packages.

deep19
Newbie
Posts: 4
Post Re: please help!!!
on: May 13, 2022, 18:26
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Quote from iotueglinoivoiessi on May 13, 2022, 18:05
Hi, unfortunelly the possibility is high , we haven't update since 17 march...
Contact immediatly Germany post to open a request for serch the parcel.

Maybe about the Covid-19? they cancelled all flights from Germany to China?

iotueglino-
ivoiessi
Pro
Posts: 392
Post Re: please help!!!
on: May 13, 2022, 22:16
New Topic

Quote from deep19 on May 13, 2022, 18:26

Quote from iotueglinoivoiessi on May 13, 2022, 18:05
Hi, unfortunelly the possibility is high , we haven't update since 17 march...
Contact immediatly Germany post to open a request for serch the parcel.

Maybe about the Covid-19? they cancelled all flights from Germany to China?

Yes is possible. The covid-19 not cancelled all flights frome Germany to China, but compared to before the Covid-19 are very less.

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