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Author Topic: HELP ME FIND MY PARCEL!
Phlo89
Newbie
Posts: 3
Post HELP ME FIND MY PARCEL!
on: July 21, 2021, 06:43
New Topic

Hi everyone,
my parcel is been stuck at Milano Malpensa airport since July 6 but Italian Post Service says it has never landed and it has never been handed over by EMS. EMS official tracking says it’s in Milan, but Italian Post Service says it’s not! There’s a way to know where my package is and open a claim with EMS? Or I have to give up and consider it a loss?

zzz166
Pro
Posts: 300
Post Re: HELP ME FIND MY PARCEL!
on: July 21, 2021, 06:50
New Topic

Tracking reference?

Phlo89
Newbie
Posts: 3
Post Re: HELP ME FIND MY PARCEL!
on: July 21, 2021, 06:50
New Topic

EB747315735CN

zzz166
Pro
Posts: 300
Post Re: HELP ME FIND MY PARCEL!
on: July 21, 2021, 07:00
New Topic

No records on Italian Post website, that’s wired.
In that case the sender needs send an assistance letter to Italian Post Officefor take an investigation. It will spend two months at least. China Post will issue a refund to the sender you if the investigation shows lost eventually.
You can ask them send you a replacement meanwhile, I’m afraid this is only way available :(

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