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Author Topic: DHL Germany Tracking Issue
sabreman61
Newbie
Posts: 6
Post DHL Germany Tracking Issue
on: April 23, 2021, 18:12
New Topic

I had a package sent from Germany by DHL Germany International Packet to America. The destination country is America but Tracking is showing China Post (see below). Is there anyway to contact China Post about this? I have also contacted DHL Germany but waiting on response.

"DHL Shipment
RM431178097DE
Export parcel center.
Destination country/region: United States

International shipment number: RM431178097DE

We, 21.04.2021, 19:40 hours
Please enter the recipient's zip code

Fr, 23.04.2021, 04:58, IPZ Frankfurt
The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization. (Homepage / online shipment tracking: http://track-chinapost.com/startairmail.php)
We, 21.04.2021, 19:40, Rodgau, Germany
The international shipment has been processed in the export parcel center
We, 21.04.2021, 12:46, Saulheim, Germany
The international shipment has been processed in the parcel center of origin
Tu, 20.04.2021, 07:59
Pick-up was successful.
Su, 18.04.2021, 06:18
The instruction data for this shipment have been provided by the sender to DHL electronically "

chinapostv-
olunteer
Administrator
Posts: 27753
Post Re: DHL Germany Tracking Issue
on: April 23, 2021, 19:00
New Topic

Germany Post(DHL) might have arranged to ship this item to China by mistake. You need to contact Germany Post to stop shipping to China.

sabreman61
Newbie
Posts: 6
Post Re: DHL Germany Tracking Issue
on: April 23, 2021, 19:39
New Topic

Thank you for the reply. Do you know the best way to do this? Also have you seen this before? I haven't.

chinapostv-
olunteer
Administrator
Posts: 27753
Post Re: DHL Germany Tracking Issue
on: April 23, 2021, 19:54
New Topic

One year ago, a user in this forum shipped some personal ID from UK to Belgium. For unknown reason, Royal Mail(UK post) shipped this item to China by mistake. After 4 months, he was still looking for that item. Not sure if he finally got that ID or not. I guess not.

So I suggest google Germany Post's local phone number or go to your local post office, tell them your tracking number and situation and stop them sending this item to China. Otherwise you are very likely to lose your parcel.

sabreman61
Newbie
Posts: 6
Post Re: DHL Germany Tracking Issue
on: April 23, 2021, 21:15
New Topic

I am in America so I contacted the seller in Germany. I am not sure what they will be able to do. I did make an inquiry to DHL Germany but probably will be too late. What is strange is the Export Parcel Center has the correct Country/Region: United States

Is there anyway that China Post can flag this tracking number since it's in their system?

chinapostv-
olunteer
Administrator
Posts: 27753
Post Re: DHL Germany Tracking Issue
on: April 23, 2021, 21:50
New Topic

I don't think China Post can do anything for you now.

Fortunately RM431178097DE has not arrived China yet. It is still in Germany. So you have to contact shipper to solve the problem asap. If Seller can not ask DHL to send the item to USA, you have to open dispute to paypal for refund.

sabreman61
Newbie
Posts: 6
Post Re: DHL Germany Tracking Issue
on: April 24, 2021, 02:01
New Topic

Thanks again. I did contact the seller. Hopefully it's not on a plane. Do you think anything can be done if it arrives in China?

My guess is that it has an American address. Does DHL Germany have the ability to flag the tracking number? I assume it's sorted before Customs.

sabreman61
Newbie
Posts: 6
Post Re: DHL Germany Tracking Issue
on: April 25, 2021, 09:04
New Topic

This is strange. It shows Germany as the Origin and Destination.

International Mail# RM431178097DE Tracking Result

Input tracking number
RM431178097DE
Start Tracking

Summary

TRACKING NUMBER ORIGIN DESTINATION STATUS
RM431178097DE GERMANY GERMANY On route
History Detail

LOCAL DATE/TIME ACTIVITY LOCATION REMARKS
2021/4/23 10:58 Departure export customs FRANKFURT/M

http://track-chinapost.com/result_global.php?order_no=RM431178097DE

sabreman61
Newbie
Posts: 6
Post Re: DHL Germany Tracking Issue
on: May 3, 2021, 20:09
New Topic

I was told by the sender of the package that it's being redirected to the United States. This is the latest status from China Post , DHL Germany and USPS (see below). Does any of this show that the package is being redirected? Thanks!

http://track-chinapost.com/result_china.php?order_no=RM431178097DE

Parcel# RM431178097DE Tracking Result
Destination:
DATE CURRENT LOCATION STATUS
2021-04-23 10:58:00 DE Departure from International Sorting Center
2021-04-23 10:58:00 DE Departure from Office of Exchange
2021-04-23 11:58:00 DE Dispatched from Office of Exchange
2021-04-29 10:24:08 Beijing Dispatched from Office of Exchange
2021-04-29 18:52:27 Beijing Arrival at Regional Sorting Center
2021-04-30 07:29:29 Beijing Departure from Regional Sorting Center
2021-05-01 02:23:43 Shanghai Arrival at Regional Sorting Center
2021-05-02 09:10:42 Shanghai Departure from Regional Sorting Center

DHL Germany has a destination change. The latest status appears to point to "2021-04-29 10:24:08 Beijing Dispatched from Office of Exchange".

Th, 29.04.2021, 04:24
The shipment is being transported to the destination country/destination area
We, 28.04.2021, 07:18
The shipment has arrived in the destination country/destination area
Fr, 23.04.2021, 04:58, IPZ Frankfurt
The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization. (Homepage / online shipment tracking: http://track-chinapost.com/startairmail.php)

http://www.dhl.de/content/de/en/privatkunden/dhl-sendungsverfolgung.html?piececode=RM431178097DE

USPS Status

Origin Post is Preparing Shipment
RM43 1178 097D EPre-Shipment

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