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Author Topic: Wo ist meine Sendung?
Mela
Newbie
Posts: 1
Post Wo ist meine Sendung?
on: November 22, 2024, 02:14
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Hallo seit geraumer Zeit bewegt sich meine Sendung nicht mehr Online geht sie nicht voran zu dem Empfänger. Die Sendungsnummer lautet: CY589686833DE. Ich bitte um Aufklärung. Vielen Dank

chinapostv-
olunteer
Administrator
Posts: 46201
Post Re: Wo ist meine Sendung?
on: November 22, 2024, 04:31
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CY589686833DE arrived in Wuhan on Nov 7 and is currently awaiting customs clearance at Wuhan Customs.

Did the sender forget to include the recipient's mobile number on the package? China Post needs to send a verification code SMS to the recipient so they can use the app to declare customs. If the recipient hasn't received the SMS, please ask them to call the local customs brokerage in Wuhan at 027-85818678/85813900 for assistance.

There's also a possibility that the recipient doesn't want these packages at all. This often happens when the packages are returns from online purchases. Some unscrupulous sellers refuse to accept returns to avoid refunds. If this is the case, unfortunately, China Post cannot help you with this. You'll need to contact the online shopping platform (Amazon, AliExpress, PayPal, etc.) to file a complaint against the seller.

I hope this information is helpful.
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