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Author Topic: Tracking stopped updating
ssp_pro
Newbie
Posts: 9
Post Tracking stopped updating
on: April 15, 2020, 00:39
New Topic

Hello, tracking for LY089454416CN stopped updating, please help.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Tracking stopped updating
on: April 15, 2020, 01:16
New Topic

http://track-chinapost.com/startairmail.php shows LY089454416CN was shipped from China to USA on Apr 4. It is still in China

Coronavirus has cancelled more than 90% airline space to USA. China Post has serious shipping space shortage. Not sure when it can catch flight from China. Please wait one or two more weeks to see what will happen.

After parcel arrives USA, usps.com will show arrival info.

If your buyer protection is expiring, you might need to open dispute to claim your money back first. After you get the parcel in future, then pay back to seller.
ssp_pro
Newbie
Posts: 9
Post Re: Tracking stopped updating
on: April 27, 2020, 17:23
New Topic

Hi,
Buyer protection expires tomorrow and the package has not updated since April 4th. Should I open dispute today? Or should I wait until tomorrow because the AliExpress website says "If your order does not arrive on 2020-04-28 , you can apply for a refund by opening a dispute"?
ssp_pro
Newbie
Posts: 9
Post Re: Tracking stopped updating
on: May 10, 2020, 19:54
New Topic

Hi,
tracking keeps updating but the translation feature stopped working on the tracking website so I tried google translate from Chinese -> English, it says "returned" for some strange reason, please give me more information?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Tracking stopped updating
on: May 10, 2020, 20:00
New Topic

LY089454416CN was returned by China Post Beijing station. Not sure return reason. I suggest you open dispute for refund.
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