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Author Topic: Re: Help with package tracking info
Glenda85
Newbie
Posts: 2
Post Re: Help with package tracking info
on: July 12, 2018, 17:26
New Topic

I paid for3 day shipping for tracking number LY408478945CN. I have only received one notice pertaining my package. Can you please assist me in finding my package?
chinapostv-
olunteer
Administrator
Posts: 46157
Post Re: Re: Help with package tracking info
on: July 12, 2018, 17:27
New Topic

http://track-chinapost.com/startairmail.php shows the parcel was shipped on Jul 11. It is waiting for flight space from Chengdu to JFK. waiting time can take 7 to 20 days. There will be no update during waiting time.
Everything looks normal, no need worry.
Glenda85
Newbie
Posts: 2
Post Re: Re: Help with package tracking info
on: July 12, 2018, 17:41
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I paid for express shipping. Is that not possible? I don't understand why I paid for 3 day shipping if it was never possible in the first place.
chinapostv-
olunteer
Administrator
Posts: 46157
Post Re: Re: Help with package tracking info
on: July 12, 2018, 17:48
New Topic

If you paid for 3 days shipping, your seller should use DHL. LY408478945CN is ePacket which is impossible to arrive in 3 days.

You need claim compensation as seller did not honor the shipping contract. He is cheating.
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