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Author Topic: Parcel stuck
filipzemun
Newbie
Posts: 3
Post Parcel stuck
on: September 13, 2019, 22:40
New Topic

Hello, my package is stuck in Guangzhou for 20 days, what can I expect? It is coming to Serbia. And my tracking number is RP693822643CN
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Parcel stuck
on: September 14, 2019, 01:14
New Topic

RP693822643CN last status is in Guangzhou on Aug 26. Normally this means the parcel has left China from Guangzhou. You can not see any new update when parcel is outside China until it arrives destination country.

Based on our statistic, from Guangzhou to Serbia can take 2 to 8 weeks. Once parcel arrives Serbia, Serbia Post website will show its local location.
filipzemun
Newbie
Posts: 3
Post Re: Parcel stuck
on: September 22, 2019, 16:03
New Topic

Shenzhen, "Post Shenzhen International Mail Exchange Bureau" return, note: security return
I got this reply on my tracking information.
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Parcel stuck
on: September 22, 2019, 21:47
New Topic

bad news. Your parcel has something which is not allowed by airline and was rejected.

If you paid with PayPal/Ali express, please open dispute for refund.
filipzemun
Newbie
Posts: 3
Post Re: Parcel stuck
on: September 23, 2019, 07:09
New Topic

Oh no... my seller says that my parcel will arrive. I dont know if he says the truth... can i open dispute before last day of shipping?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Parcel stuck
on: September 23, 2019, 21:05
New Topic

yes. you can open dispute by 2 to 3 days ahead of buyer protection expiring date.
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