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Author Topic: Package lost in the US
Stefld
Newbie
Posts: 2
Post Package lost in the US
on: March 5, 2020, 23:38
New Topic

I was able to track my package (CP398364601CN) and see that it made it out of China and and into the US November 29, 2019 but now it still says in transit and I'm not sure who to contact now or where my package could be seeing that it's been over two months since it supposedly left Shanghai, China. Any ideas how to track this package down?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Package lost in the US
on: March 6, 2020, 00:57
New Topic

CP398364601CN was returned to shipper's address in Shanghai 静安区 on dec 7,2019. You can not get this parcel in future.

If this is an online purchase, you need open dispute for refund.
Stefld
Newbie
Posts: 2
Post Re: Package lost in the US
on: March 6, 2020, 14:41
New Topic

This was a package I shipped as I moved out of China in November. So basically this package was just returned to my old address???
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Package lost in the US
on: March 6, 2020, 21:27
New Topic

We only know CP398364601CN was returned to shipper's address in Shanghai 静安区 on dec 7,2019. If your old address is in Shanghai 静安区, then it should be your old address.

You can ask your friend in Shanghai go to your old building and see if the management accepted the return for you.
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