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Author Topic: Any help with UT933993856CN
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Any help with UT933993856CN
on: January 13, 2020, 18:42
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we don't comment any result from other website's tracking result, their data is not from china post and we don't trust their data source.

amr hamada
Beginner
Posts: 28
Post Re: Any help with UT933993856CN
on: January 13, 2020, 22:46
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Quote from chinapostvolunteer on January 13, 2020, 18:42
we don't comment any result from other website's tracking result, their data is not from china post and we don't trust their data source.

is there are any updates??

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Any help with UT933993856CN
on: January 13, 2020, 22:57
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No update .

amr hamada
Beginner
Posts: 28
Post Re: Any help with UT933993856CN
on: January 13, 2020, 23:04
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Quote from chinapostvolunteer on January 13, 2020, 22:57
No update .

so what can i do?
i sent a message to ebay CS
they told me must wait till the estimated time for delivary ends
then open a dispute
to refund
any hope that the order may get to be resent
or how can i sent a message to china post to know what is wrong
thannnx

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Any help with UT933993856CN
on: January 13, 2020, 23:05
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your parcel was rejected by airline, I am not sure if China Post Guangzhou office will sent it to airline again in future, but even it is sent to airline again, you have more than 90% chance to be rejected again.

I suggest you you need open dispute to ebay for refund. If you just purchased the goods within 30 days, you can not open dispute until 30 days passes, then you need wait.

amr hamada
Beginner
Posts: 28
Post Re: Any help with UT933993856CN
on: January 13, 2020, 23:16
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Quote from chinapostvolunteer on January 13, 2020, 23:05
your parcel was rejected by airline, I am not sure if China Post Guangzhou office will sent it to airline again in future, but even it is sent to airline again, you have more than 90% chance to be rejected again.

I suggest you you need open dispute to ebay for refund. If you just purchased the goods within 30 days, you can not open dispute until 30 days passes, then you need wait.

so after 30 i can open a dispute?

amr hamada
Beginner
Posts: 28
Post Re: Any help with UT933993856CN
on: January 13, 2020, 23:23
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Quote from amr hamada on January 13, 2020, 23:16

Quote from chinapostvolunteer on January 13, 2020, 23:05
your parcel was rejected by airline, I am not sure if China Post Guangzhou office will sent it to airline again in future, but even it is sent to airline again, you have more than 90% chance to be rejected again.

I suggest you you need open dispute to ebay for refund. If you just purchased the goods within 30 days, you can not open dispute until 30 days passes, then you need wait.

so after 30 i can open a dispute?

how can i sent a message to china post to know what is wrong

chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Any help with UT933993856CN
on: January 13, 2020, 23:28
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Unfortunately china post will not answer customer inquiry from oversea. If you are in China , you can call China Post hotline 11185 in Mandarin.

amr hamada
Beginner
Posts: 28
Post Re: Any help with UT933993856CN
on: January 13, 2020, 23:36
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Quote from chinapostvolunteer on January 13, 2020, 23:28
Unfortunately china post will not answer customer inquiry from oversea. If you are in China , you can call China Post hotline 11185 in Mandarin.

ok if u in china can u call them for me

amr hamada
Beginner
Posts: 28
Post Re: Any help with UT933993856CN
on: January 14, 2020, 05:34
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Quote from amr hamada on January 13, 2020, 23:36

Quote from chinapostvolunteer on January 13, 2020, 23:28
Unfortunately china post will not answer customer inquiry from oversea. If you are in China , you can call China Post hotline 11185 in Mandarin.

ok if u in china can u call them for me

Can u call them for me please

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