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Author Topic: Problematic package!
ellitakis
Newbie
Posts: 21
Post Problematic package!
on: September 7, 2020, 06:22
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Hello again!

I have recently reported my concern on the forum about a parcel, that failed to pass Beijing airport security check for second time!

But now it has stuck on this situation: " Leave Beijing international mail processing centre, next stop China postal e commerce". What does this mean? Is the parcel going to be shipped or will be returned to the seller? Do i have to open dispute?

Can you advise me, please, about this issue?

Thank you again

Elisavet

Tracking number: RE125789984CN
chinapostv-
olunteer
Administrator
Posts: 14117
Post Re: Problematic package!
on: September 7, 2020, 07:10
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where did you get this tracking info? Our website shows the package was rejected by security check again on Sept. 7. You can track the status here: http://track-chinapost.com/result_china.php?order_no=RE125789984CN
ellitakis
Newbie
Posts: 21
Post Re: Problematic package!
on: September 7, 2020, 15:46
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Yes, this has happened several times!!

Should I open a dispute? In a situation like this, have the parcels finally arrived their destination or have returned to the sellers??

Thank you,

Elisavet
admin
Pro
Posts: 1067
Post Re: Problematic package!
on: September 7, 2020, 17:33
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http://track-chinapost.com/result_china.php?order_no=RE125789984CN shows the parcel was sent to airline again on Sep 7, it is on the way to Greece. No need open dispute at this moment.
ellitakis
Newbie
Posts: 21
Post Re: Problematic package!
on: September 8, 2020, 16:58
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Well, unfortunately the parcel failed to pass the airport security check for the third time! Do you think this is a problem of the parcel (it's just a blouse) or the seller or the machine check system? And how long is this problem going to be happening? ..a parcel making circles around the airport for 20 times? I got really anxious!
And I am really disappointed of Aliexpress customer service! They don't give me the ability to open a dispute, just patiently waiting for the parcel to arrive until the buyer's protection time expires 🙁
I kindly ask for your advice upon my issue! What is the correct reaction in a situation like this? Simply waiting...?

Thanks a lot

Elisavet
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