China Post Forum

Welcome Guest 

Show/Hide Header

Welcome Guest, posting in this forum requires registration.





Pages: [1]
Author Topic: Package no RR574206575PL
Andel
Newbie
Posts: 1
Post Package no RR574206575PL
on: February 4, 2025, 07:54
New Topic

Hey! I sent by Polish Post (3rd of December 2024) package number
RR574206575PL. It wasn't received yet. How can I find out what's wrong?

chinapostv-
olunteer
Administrator
Posts: 46402
Post Re: Package no RR574206575PL
on: February 4, 2025, 08:36
New Topic

RR574206575PL arrived in Guangzhou customs on Dec 14. It is still waiting for import customs clearance. There might be two possible reasons for the delay:
1)you forgot to write receiver's mobile phone number in the parcel. China Post needs to send a customs clearance code to receiver which allows him/her to make customs clearance online. If this is the case, the receiver needs to call China Post hotline 11185. They will guide him to make customs clearance in person.

2)The receiver doesn't not want to accept the parcel and make customs clearance. This often happens when the parcel is a return for a refund. Many bad sellers often play such game to avoid refund. If this is your case, China Post can't do anything for you. You need open dispute to your marketplace like Amazon,Aliexpress etc, or call your bank to file charge back against fraud.

Pages: [1]