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Author Topic: Tracking for item
Tommyx90
Newbie
Posts: 14
Post Tracking for item
on: October 26, 2019, 23:39
New Topic

hi, can help to track my items are not received :(

LA961315776CN
LA961134663CN
LA961133455CN
LA961133265CN
LA961133257CN
LA961315793CN

Thank you
chinapostv-
olunteer
Administrator
Posts: 13638
Post Re: Tracking for item
on: October 27, 2019, 01:56
New Topic

all your items are kept rejected by airport safety check point. What are the items inside?
Tommyx90
Newbie
Posts: 14
Post Re: Tracking for item
on: October 27, 2019, 10:28
New Topic

Hi, it is just a normal fishing item, before this it is only take 2 weeks to arrive. But now, it is nearly more than a month and havent arrived

Tommyx90
Newbie
Posts: 14
Post Re: Tracking for item
on: October 28, 2019, 01:07
New Topic

Hi, for tracking no LA961315776CN..it state that parcel was in “import custom release”, and have no more update since 19th october.

What is actually mean by import custom release? And why there is not moving since then?

Thank you
chinapostv-
olunteer
Administrator
Posts: 13638
Post Re: Tracking for item
on: October 28, 2019, 02:16
New Topic

“import custom release” is a result caused by airline safety reject. Normally this is a bad news. I suggest you wait another 10 to 20 days. If status keeps showing “import custom release”, you need open dispute to seller for refund.
Tommyx90
Newbie
Posts: 14
Post Re: Tracking for item
on: October 28, 2019, 09:31
New Topic

what is mean by "Airline departed from original country"?
chinapostv-
olunteer
Administrator
Posts: 13638
Post Re: Tracking for item
on: October 28, 2019, 09:54
New Topic

Quote from Tommyx90 on October 28, 2019, 09:31
what is mean by "Airline departed from original country"?

means the parcel was sent to airline warehouse. It might take 10 to 20 days after sent to airline warehouse before parcel arrives destination.
Tommyx90
Newbie
Posts: 14
Post Re: Tracking for item
on: November 1, 2019, 15:41
New Topic

Hi..would like to know..recently my parcel has reach my country Malaysia but after that parcel is leaving to Laos..may i know the reason?? :(

Tracking no : LA961134663CN
chinapostv-
olunteer
Administrator
Posts: 13638
Post Re: Tracking for item
on: November 1, 2019, 23:19
New Topic

Malaysia Post returned the parcel to Laos. I believe they made mistake. You need open dispute to to seller for refund.
Tommyx90
Newbie
Posts: 14
Post Re: Tracking for item
on: November 2, 2019, 13:52
New Topic

Is there any faster way on how to dispute order in Aliexpress? As the seller want to wait till within 60 days then only can do refund :(

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