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Author Topic: Please help with lost package
Timboyd201-
6
Newbie
Posts: 1
Post Please help with lost package
on: January 10, 2020, 23:13
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Tracking number: RV279859788CN

Package has not shown any tracking for 35 days. Please help. I need my package please.

chinapostv-
olunteer
Administrator
Posts: 46217
Post Re: Please help with lost package
on: January 11, 2020, 00:42
New Topic

http://track-chinapost.com/result_china.php?order_no=RV279859788CN shows the parcel was sent to airline on DEC 7. It is on the way to USA, so no need worry.

China Post will lost control of such airmail parcel after sent to airline. so there will be no update anymore after sent to airline date.

Sent to airline does not mean you will get the parcel very soon. It will keep waiting 5 to 10 days in airline warehouse waiting flight space and another 1 to 4 weeks import customs processing in destination country(speed depending on country). The status will stuck at "sent to airline" during this 2 to 8 weeks period.

Once it passes import customs clearance, USPS will scan and update its new location for China Post database and you will see new status.

If your buyer protection is expiring, open dispute for refund. Otherwise keep waiting.

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