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Author Topic: Parcel not received
MPersson
Newbie
Posts: 2
Post Parcel not received
on: November 7, 2019, 12:52
New Topic

Hi, I have tried calling the international customer service number, but it is in Chinese and no English

Tracking number RH080663955GB says delivery was attempted and instructions left on how to get the package delivered, however there were a team of people there at the stated time of attemted delivery and they have confirmed nothing arrived.

Please can you let me know how I arrange delivery? We are located in South Africa

Thanks
chinapostv-
olunteer
Administrator
Posts: 46655
Post Re: Parcel not received
on: November 7, 2019, 14:19
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RH080663955GB has nothing to do with China post. it is UK Post(royal mail) which goes to South Africa.

South Africa Post website shows the parcel arrived Post office in HONEYDEW on Oct 28. You need go to that post office to pickup the parcel asap.
MPersson
Newbie
Posts: 2
Post Re: Parcel not received
on: November 7, 2019, 19:02
New Topic

Thanks so much, our apologies, the tracking number showed up on China post so we thought that was the sender! appreciate your help
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