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Author Topic: Package search
hansbratwu-
rst
Newbie
Posts: 2
Post Package search
on: May 27, 2024, 08:58
New Topic

Hello, I'm writing for my package I sent CY283855535DE, which has been stuck in China since April 18th. Where is the package? It didn't reach the recipient. Last Location: 4/18/2024 5:30 AM Item into sorting center 61002500.
can someone please help ? thank You.

chinapostv-
olunteer
Administrator
Posts: 45937
Post Re: Package search
on: May 27, 2024, 09:38
New Topic

CA886110841DE is in China Post Chengdu office waiting for customs declaration by receiver. Did you write the receiver's mobile phone number in the parcel? If yes, receiver should have got a text message from China Post. The text message has a code which allows him to make customs clearance through an APP.

If you didn't write receiver's mobile phone in the parcel, the procedure might be quite complicated, receiver have to call 028-85885101 and they will tell him how to make customs clearance in person.

Once the customs clearance is done, China Post will deliver the goods to receiver.

If receiver don't make customs clearance, the parcel will be returned to Germany after 2 months.
hansbratwu-
rst
Newbie
Posts: 2
Post Re: Package search
on: May 27, 2024, 09:51
New Topic

well, ok. thanks for this information. I don't think the phone number was included. I asked the recipient to call there. thamk u.

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