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Author Topic: Order Exception
DJHUK
Newbie
Posts: 1
Post Order Exception
on: July 25, 2019, 20:13
New Topic

I recently ordered some shoes from INDESTRUCTIBLE that are coming to me (UK) from China via China Post.
Order ID: #ID5062675

I received a text alert late last night saying there was an exception with the order. I checked the order status and it goes as follows;

24 July 10:29 AM
Returned shipment delivered
高密市邮政局投递分局

24 July 10:27 AM
高密市邮政局投递分局Out for delivery,预计13:00:00前投递(投递员姓名:SD-DL李倩; Phone:18763667696)
高密市邮政局投递分局

24 July 10:09 AM
Arrive airport高密市邮政局投递分局
高密市邮政局投递分局

24 July 09:53 AM
Leaving parcel center China邮政集团公司山东省高密市分公司邮件处理中心 高密市邮政局投递分局
中国邮政集团公司山东省高密市分公司邮件处理中心

23 July 11:35 PM
Leaving parcel center青岛市 潍坊市(经转)
青岛处理中心

23 July 01:03 AM
Arrive airport青岛处理中心处理中心(经转)
青岛处理中心, 青岛市

22 July 09:54 PM
Leaving parcel center潍坊市 青岛市
潍坊处理中心

22 July 06:41 PM
Arrive airport China邮政集团公司潍坊市邮区中心局邮件处理中心 处理中心
中国邮政集团公司潍坊市邮区中心局邮件处理中心

22 July 06:17 PM
已Leaving parcel center潍坊速递高密营业部, China邮政集团公司潍坊市邮区中心局邮件处理中心
潍坊速递高密营业部

22 July 11:12 AM
潍坊市 潍坊速递高密营业部 Acceptance (张鹏)
潍坊速递高密营业部, 潍坊市

I used google translate to see what the text directly under "Returned shipment delivered" and it says "Gaomi City Post Office Delivery Branch". I'm assuming this means my parcel has not left China yet and has potentially even been delivered to the wrong address (very wrong if so, pretty sure Gaomi city is not in the UK).

Does "Returned shipment delivered" mean my parcel has been returned to sender? Was it returned to sender after being sent to the wrong address? Is it still on it's way or has it just been cancelled?

Can I please get a some clarification on what exactly this order status means.

Regards.

chinapostv-
olunteer
Administrator
Posts: 46650
Post Re: Order Exception
on: July 25, 2019, 22:06
New Topic

You'd better give tracking number to better explain your problem. From your tracking result, obviously the parcel was returned to shipper. You should open dispute for refund.

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