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Author Topic: my parcel stuck
amankzhk
Newbie
Posts: 1
Post my parcel stuck
on: December 20, 2019, 08:18
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hello i want to ask my parcel stuck until now nothing update status
LO575679789CN

how i can contact ems china customer services?
chinapostv-
olunteer
Administrator
Posts: 14460
Post Re: my parcel stuck
on: December 20, 2019, 12:47
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http://track-chinapost.com/result_china.php?order_no=LO575679789CN shows the parcel was shipped by your seller From China Post Shanghai office to Indonesia on Dec 12.

It is now some middle location between China Post system and Indonesia Post system(possibly airline warehouse in Shanghai ,China or customs warehouse in Indonesia). You can not know exact situation when parcel is in such middle locations.

Now is rush season, Such no-information stage might last 30 to 40 days until Indonesia Post gets the parcel from customs. Then Indonesia Post website will show its new status with Indonesia location.
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