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Author Topic: My order
ryanpeacoc-
k83
Newbie
Posts: 23
Post My order
on: April 14, 2020, 08:31
New Topic

Please can you tell me where my orders are the tracking numbers are -

LO922582421CN
LA981147913CN
chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: My order
on: April 14, 2020, 09:05
New Topic

http://track-chinapost.com/startairmail.php shows both parcels were shipped on Mar 27 and April 4 from Shenzhen to UK. they are still in Shenzhen waiting for flight space.
ryanpeacoc-
k83
Newbie
Posts: 23
Post Re: My order
on: April 14, 2020, 09:20
New Topic

Am i able to change the address on one of the orders or is this now to late?
chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: My order
on: April 14, 2020, 18:46
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unfortunately you can not change address of a parcel which is on the way.
ryanpeacoc-
k83
Newbie
Posts: 23
Post Re: My order
on: April 14, 2020, 19:16
New Topic

When are they expected to be on the plane? As my customers have been waiting a while especially the Mar 27th one. Could I pay to get these any quicker?
chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: My order
on: April 14, 2020, 20:27
New Topic

unfortunately you can not expedite the parcel. Right now you can not do anything except waiting.

If your buyer protection is expiring, you need open dispute to seller for refund.
ryanpeacoc-
k83
Newbie
Posts: 23
Post Re: My order
on: April 15, 2020, 12:53
New Topic

Are you able to give me an eta at all?
ryanpeacoc-
k83
Newbie
Posts: 23
Post Re: My order
on: April 20, 2020, 07:36
New Topic

Hi, please can I have done sort of eta for my items?
chinapostv-
olunteer
Administrator
Posts: 46212
Post Re: My order
on: April 20, 2020, 07:56
New Topic

It is difficult to predict arrival time. China Post has very limited airline space now. Assignment of these space is at random because China Post has no human resource to organize so many pending parcels by time sequence. In other words, it is a lottery.

Our stat shows fastest parcel got on to aircraft in about 10 days. On the other hand, some parcels shipped in Feb are still waiting in warehouse for flight space. It almost like a lottery.

So if you insist ask for an ETA, the answer is between 2 weeks to 2 months depending on your luck.
ryanpeacoc-
k83
Newbie
Posts: 23
Post Re: My order
on: April 20, 2020, 10:10
New Topic

Hi, thanks but I’ve been informed my items are EMS ones so shouldn’t the turnaround be quicker?
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