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Author Topic: missing order
frustrated-
shopper
Newbie
Posts: 1
Post missing order
on: March 15, 2020, 22:41
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Hello,

I placed an order for the messy buns, got an email stating that my order was received in January, and still do not have them. How long does it actually take to get orders?
my order number is: WTY217377
my tracking number is: LS213491706CN

How do I find out where it is?
chinapostv-
olunteer
Administrator
Posts: 46214
Post Re: missing order
on: March 15, 2020, 23:57
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http://track-chinapost.com/startairmail.php shows LS213491706CN was shipped from Wuhan on Jan 16.

In the past 8 weeks, China was in Chinese New Year holiday and then suffered coronavirus outbreak. you shipping city Wuhan is the breakout center of coronavirus. Your parcel should be still in Wuhan.

To prevent virus spread, China government locked up Wuhan. Wuhan highway, train transportation and airports are all closed so far. We believe the goods in Wuhan will keep delay another 2 to 3 weeks if not more.

Right now you can not do anything but waiting. Once parcel arrives USA, USPS website will show arrival information.
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