hello, I see that it is from April 29 that the package has stopped at the international exchange center and my post office says that the registered letter has not yet arrived in Italy. Can you help me?

thanks

Quote from chinapostvolunteer on June 19, 2020, 21:04
The package is still in China waiting for flight to Italy. Please be patient and our stats here http://track-chinapost.com/?p=976 shows on average it takes about 57 days to arrive Italy. If your buyer's protection is running you might ask for extension for another 30 days, or open dispute to claim a refund if it is expiring

When the flight for Italy? you have a date