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Author Topic: Help pckage miss????
gonzalogia-
co
Newbie
Posts: 4
Post Help pckage miss????
on: December 5, 2018, 19:15
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Hello, 63 days ago I bought in CHINA and the only thing I know that on November 2 I will send it to the airline.
How can I know where my package is?
chinapostv-
olunteer
Administrator
Posts: 46776
Post Re: Help pckage miss????
on: December 6, 2018, 03:41
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you need post tracking number to get help.
gonzalogia-
co
Newbie
Posts: 4
Post Re: Help pckage miss????
on: December 6, 2018, 13:37
New Topic

Hi, this is a number RH984243508CN
chinapostv-
olunteer
Administrator
Posts: 46776
Post Re: Help pckage miss????
on: December 6, 2018, 13:44
New Topic

http://track-chinapost.com/result_china.php?order_no=RH984243508CN shows the number was sent to airline on Nov 2.

China Post will lost control of the parcel after sent to airline. so there will be no update anymore after sent to airline date.

Sent to airline does not mean you will get the parcel very soon. Based on our statistics, from China to Chile will transit through many airports in different countries, total travel time can take 90 days.

You need wait some more time.
gonzalogia-
co
Newbie
Posts: 4
Post Re: Help pckage miss????
on: December 6, 2018, 13:55
New Topic

Thank you very much, after 90 days I should take some action ??
a claim or something?
chinapostv-
olunteer
Administrator
Posts: 46776
Post Re: Help pckage miss????
on: December 6, 2018, 16:00
New Topic

if your buyer protection is expiring, you need ask seller extend buyer protection or open dispute for refund.
gonzalogia-
co
Newbie
Posts: 4
Post Re: Help pckage miss????
on: December 6, 2018, 17:11
New Topic

thank you so much!!!!
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