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Author Topic: Damaged Parcels
ryan122
Newbie
Posts: 6
Post Damaged Parcels
on: January 2, 2020, 05:27
New Topic

Hi,

I have a parcel deliver to china but the item is damage already. Is it possible for me to seek compensation from chinapost? The parcel deliver from my side is still in good condition.

Regards,
ryan
chinapostv-
olunteer
Administrator
Posts: 46777
Post Re: Damaged Parcels
on: January 2, 2020, 06:20
New Topic

China Post can only compensate to seller(shipper), you need open dispute to seller to claim compensation, and then seller will claim compensation from China Post.
ryan122
Newbie
Posts: 6
Post Re: Damaged Parcels
on: January 2, 2020, 09:25
New Topic

so the seller need to raise compensation to china post then i follow up from there?
chinapostv-
olunteer
Administrator
Posts: 46777
Post Re: Damaged Parcels
on: January 2, 2020, 21:14
New Topic

You no need care if or when seller has raised compensation or not. You just open dispute to seller for compensation.

ryan122
Newbie
Posts: 6
Post Re: Damaged Parcels
on: January 6, 2020, 04:59
New Topic

The seller mention they contact the chinapost already and they're told that i should be raising dispute since i'm the one sending the parcels over. Is there any ways for me to contact the chinapost? I don't want be calling overseas just for this even though i can speak mandarin.

chinapostv-
olunteer
Administrator
Posts: 46777
Post Re: Damaged Parcels
on: January 6, 2020, 05:05
New Topic

Again, you NO need contact China Post. just open dispute to seller to claim refund. it is seller's job to contact China Post not you.
ryan122
Newbie
Posts: 6
Post Re: Damaged Parcels
on: January 6, 2020, 06:01
New Topic

卖家回复是： "快递赔是发方申请的？ "

我需要怎样通知卖家呢？
chinapostv-
olunteer
Administrator
Posts: 46777
Post Re: Damaged Parcels
on: January 6, 2020, 06:10
New Topic

please forgive my rude reply. But Your Chinese thread looks like a google automatic translation, very confusing. You'd better write your question in English.
ryan122
Newbie
Posts: 6
Post Re: Damaged Parcels
on: January 6, 2020, 06:26
New Topic

i didn't google translate it. That's the same reply i got from the taobao seller. I still have the chat conversation with me.

Since i'm the one sending the parcel over to china for repair & refund, what do i need to inform the seller to do on their side?
chinapostv-
olunteer
Administrator
Posts: 46777
Post Re: Damaged Parcels
on: January 6, 2020, 07:40
New Topic

If you are sender, your parcel is lost or damaged. You need claim compensation from your local post.
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