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Author Topic: CY 5912 0887 1DE
Mika111
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Posts: 1
Post CY 5912 0887 1DE
on: February 24, 2025, 12:55
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Are you have Informations for me where is my packege with the number CY 5912 0887 1DE
chinapostv-
olunteer
Administrator
Posts: 46439
Post Re: CY 5912 0887 1DE
on: February 24, 2025, 13:53
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CY591208871DE arrived in Hangzhou customs on Feb 8. the receiver did not make customs clearance. the delivery is delayed for one of following two reasons:
1)Shipper forgot to print the mobile phone number in the parcel. So china post can not send the customs clearance code to receiver by text message. If this is the case, please ask receiver to call 11185 and they will guide him to make customs clearance.

2)Receiver doesn't want to accept the parcel and make customs clearance. this open happens when parcel is a return for refund. If this is the case , China Post can't do anything for you. You need to contact your marketplace to file complaint against seller. Or call your bank to file charge back.
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