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Author Topic: CR907145097DE
Cheops001
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Posts: 9
Post CR907145097DE
on: October 28, 2025, 05:53
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Please check Product near 2 Month in China, I ask Buyer he not received up to now , he try call but not update to now

chinapostv-
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Posts: 13711
Post Re: CR907145097DE
on: October 28, 2025, 07:14
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https://track-chinapost.com/result_china.php?order_no=CR907145097DE shows the item was just given to China customs on Oct 25. Did you write recipient's mobile phone number in the parcel? If yes, the recipient should have received a passcode from China Post which allows him/her to make online customs clearance.
Cheops001
Newbie
Posts: 9
Post Re: CR907145097DE
on: October 30, 2025, 18:16
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Receiver Name :MR. Chen , Mobile # +86-13538674422
chinapostv-
olunteer
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Posts: 13711
Post Re: CR907145097DE
on: October 30, 2025, 20:03
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Quote from Cheops001 on October 30, 2025, 18:16
Receiver Name :MR. Chen , Mobile # +86-13538674422

now is too late to provide mobile number to china post. You need to ask recipient to call China post.
HoHat
Newbie
Posts: 2
Post Re: CR907145097DE
on: November 6, 2025, 15:00
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Does anybody know: can I send an E-Mail with my invoice to the china-costoms? Does anybody know the E-Mail-adress?
(CR906000768DE)

chinapostv-
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Posts: 13711
Post Re: CR907145097DE
on: November 6, 2025, 20:02
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China customs charge the duty on assessment based on their software, no need to send invoice. China Post does not reply any email.
Cheops001
Newbie
Posts: 9
Post Re: CR907145097DE
on: November 12, 2025, 15:50
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The post office is refusing to deliver the carton to the recipient, even though it contains coffee samples and all the required information. Therefore, I need a phone number to file a complaint against the postal worker for the delivery delay, which is causing financial losses for my company.
chinapostv-
olunteer
Administrator
Posts: 13711
Post Re: CR907145097DE
on: November 12, 2025, 18:19
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Are you the local recipient? You can contact Guangzhou China Post hotline 11185 or call Guangzhou customs hotline 12360 to get help.
Cheops001
Newbie
Posts: 9
Post Re: CR907145097DE
on: November 19, 2025, 06:58
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The client informed me that the post office refused to deliver the samples due to the absence of an invoice. The reason given for not including an invoice was that the samples were free and sent for laboratory testing to ensure quality from the Chinese company.
chinapostv-
olunteer
Administrator
Posts: 13711
Post Re: CR907145097DE
on: November 19, 2025, 07:54
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It is strange. China Post normally doesn't need invoice to make assessment. Anyway, you can try to email an invoice to your client. Then he can bring the invoice to make customs clearance. Invoice value must be reasonable even if it is a sample. zero value is not acceptable.
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