China Post Forum

Have a question about your parcel?
Pick a forum and start a new topic — our volunteers usually reply within 30 minutes.
✍️ Write New Post

Welcome Guest 

Show/Hide Header

Welcome Guest, posting in this forum requires registration.
Pages: [1]
Author Topic: Parcel stuck in customs for over a month
Teletha
Newbie
Posts: 2
Post Parcel stuck in customs for over a month
on: December 8, 2025, 11:12
New Topic Log in / Register to reply

Hi, I’m trying to return an item to a Chinese reseller via AliExpress, but the package is stuck in customs. What can I do?

Tracking ID: LY021231367SE
[link removed]
chinapostv-
olunteer
Administrator
Posts: 16873
Post Re: Parcel stuck in customs for over a month
on: December 8, 2025, 20:26
New Topic Log in / Register to reply

The parcel arrived in Xiamen long time ago. But the recipeint has never made customs clearance.

The might be of following reasons:
1) You didn't write recipient's mobile phone number in the parcel? If this is the case, your recipient will have trouble to make customs clearance. You need to ask recipient to call local customs brokerage number 0592-5680290 and see if they can help him to make customs clearance.

2)The recipient does not want to make customs clearance. Many bad sellers often play such dirty game to avoid refund. If this is the case, you need contact marketplace(in your case, Aliexpress) and file complaint against seller.
Teletha
Newbie
Posts: 2
Post Re: Parcel stuck in customs for over a month
on: December 19, 2025, 15:48
New Topic Log in / Register to reply

Quote from chinapostvolunteer on December 8, 2025, 20:26
The parcel arrived in Xiamen long time ago. But the recipeint has never made customs clearance.

The might be of following reasons:
1) You didn't write recipient's mobile phone number in the parcel? If this is the case, your recipient will have trouble to make customs clearance. You need to ask recipient to call local customs brokerage number 0592-5680290 and see if they can help him to make customs clearance.

2)The recipient does not want to make customs clearance. Many bad sellers often play such dirty game to avoid refund. If this is the case, you need contact marketplace(in your case, Aliexpress) and file complaint against seller.

Thank you the 2nd option helped me! got my refund!
chinapostv-
olunteer
Administrator
Posts: 16873
Post Re: Parcel stuck in customs for over a month
on: December 19, 2025, 19:25
New Topic Log in / Register to reply

Thanks for sharing the good news, Merry Xmas!
Pages: [1]


Share the post "China Post Forum"