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Author Topic: EV807660702CN
Sergey
Newbie
Posts: 5
Post EV807660702CN
on: January 25, 2019, 11:14
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Hi.
The site says that the package is EV807660702CN "Dispatch from outbound exchange office CNBJSD 24 Dec 2018 18:56."
Does this mean that it flew by plane to Kiev?
How many hours does the flight take?

Who is responsible for the safety of the package? If the parcel arrived in Boryspil, but did not get to the sorting center?
chinapostv-
olunteer
Administrator
Posts: 14153
Post Re: EV807660702CN
on: January 25, 2019, 20:10
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Ukraine Post website shows Your parcel arrived Ukraine customs but held there. You need contact your post office by email: [email protected] - ел.адреса для надання відомостей, необхідних для митного оформлення при затриманні митницею відправлень EMS.
Sergey
Newbie
Posts: 5
Post Re: EV807660702CN
on: January 25, 2019, 21:34
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The package is EV807660702CN "Dispatch from outbound exchange office CNBJSD 24 Dec 2018 18:56." Does this mean that it flew by plane to Kiev 24 or 25 December?
I know the parcel at customs.
I am interested in when she flew to Ukraine and when she flew to Kiev.
Not to the sorting office, but to the airport. Exact date and time of arrival.
chinapostv-
olunteer
Administrator
Posts: 14153
Post Re: EV807660702CN
on: January 25, 2019, 21:37
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The parcel now is already in Ukraine. It is now in Ukraine customs, not China customs. You need contact Ukraine Post to pickup the parcel.
Sergey
Newbie
Posts: 5
Post Re: EV807660702CN
on: January 25, 2019, 22:16
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I know that the package is in Ukraine. I need information when the parcel left China. When did the plane take off and when did the plane fly to Boryspil? I am in dialogue with customs. Customs tells me that the package arrived on January 18, 2019. I read on your website that the package left the Chinese office on December 24, 2018. It's true? 24 Dec. 2018 20:56 Departed from export office Beijing
If the parcel left China on 12/24/2018, when did it arrive in Boryspil? I need this information for a dialogue with customs.
chinapostv-
olunteer
Administrator
Posts: 14153
Post Re: EV807660702CN
on: January 26, 2019, 01:55
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Unfortunately you can not know when it left China and by which flight. China Post does not record such information. I don't know why Ukraine customs needs such useless information which you can not get.

You only need tell Ukraine customs the tracking number EV807660702CN to find the parcel.
Sergey
Newbie
Posts: 5
Post Re: EV807660702CN
on: January 26, 2019, 07:13
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Because.

http://fakty.ua/290583-takogo-byt-ne-dolzhno-poyavilis-foto-krupnogo-chp-v-aeroportu-borispol

If the parcel was 18 days outside the building and was damaged, who should pay for it? It is not yet located in the import center. Only on the the landing strip of the airport.. Who pays? Chinese EMC or Ukrainian? This is an electric guitar in a carton box..
chinapostv-
olunteer
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Posts: 14153
Post Re: EV807660702CN
on: January 26, 2019, 10:54
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if the guitar is damaged, you need open dispute to seller for refund. Seller can claim compensation from China Post if he has purchased insurance.
Sergey
Newbie
Posts: 5
Post Re: EV807660702CN
on: January 26, 2019, 11:02
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Thanks!
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