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Author Topic: Lost track of my parcel.
RWP
Newbie
Posts: 16
Post Lost track of my parcel.
on: March 9, 2017, 10:35
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Tracking number : RS422878975CN
Last status : 2017-03-01 10:36 Exchange Bureau in Guangzhou, have been exported directly

I'm unable to track this parcel for more than a week now. It seems really strange because I had another package from China ship by China air mail and it shipped the same day as this one and I already received it a week ago.

should I be worry?
chinapostv-
olunteer
Administrator
Posts: 46748
Post Re: Lost track of my parcel.
on: March 9, 2017, 19:11
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the parcel is on the way. no need worry. later shipped parcel arrives earlier is very common. your first parcel arrives so fast, it is not usual.
RWP
Newbie
Posts: 16
Post Re: Lost track of my parcel.
on: March 19, 2017, 08:44
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I still don't get any update for my parcel RS422878975CN.

Thai post office told me registered parcel from China shouldn't take no longer than 15 days to arrive. In my case it has been more than 20 days!
So When do you suggest that it is not normal anymore?
chinapostv-
olunteer
Administrator
Posts: 46748
Post Re: Lost track of my parcel.
on: March 19, 2017, 16:33
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Quote from RWP on March 19, 2017, 08:44
I still don't get any update for my parcel RS422878975CN.

Thai post office told me registered parcel from China shouldn't take no longer than 15 days to arrive. In my case it has been more than 20 days!
So When do you suggest that it is not normal anymore?

your parcel should be delayed in China. wait one more week, if you can not get it by end of Mar, you need open dispute to seller for non-arrival parcel.
RWP
Newbie
Posts: 16
Post Re: Lost track of my parcel.
on: March 27, 2017, 18:07
New Topic

Hi there!
I already told my seller to open dispute for lost parcel with China post. They said they did but they also said China post told them the expected time for package to arrive could be up to 60 days. Could this be true? I seriously think the parcel has been lost by now because it really should have taken that much time to travel to Thailand from China. :(
chinapostv-
olunteer
Administrator
Posts: 46748
Post Re: Lost track of my parcel.
on: March 27, 2017, 23:44
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Where did you buy the item?
RWP
Newbie
Posts: 16
Post Re: Lost track of my parcel.
on: March 28, 2017, 04:33
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Yupoo.com and I let my friend in China paid the seller via WeChat.
chinapostv-
olunteer
Administrator
Posts: 46748
Post Re: Lost track of my parcel.
on: March 28, 2017, 05:12
New Topic

You mean your friend shipped the goods for you? If this is the case, you should ask your friend bring the shipping receipt to the post office and request compensation for lost parcel.
RWP
Newbie
Posts: 16
Post Re: Lost track of my parcel.
on: March 28, 2017, 05:25
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Nono the seller ship the goods for me not my friend.
chinapostv-
olunteer
Administrator
Posts: 46748
Post Re: Lost track of my parcel.
on: March 28, 2017, 07:28
New Topic

If you paid with wechat, it is very dangerous for you. Now you can do nothing if the parcel is lost. China Post will only compensate lost parcel to shipper, not to receiver.

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