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Author Topic: int077, know anything about DHL?
awillow3
Newbie
Posts: 20
Post int077, know anything about DHL?
on: January 8, 2017, 14:14
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You've been a wealth of accurate info on my ePacket parcels! I'm hoping that knowledge base carries over to DHL as well! :-) I have an order that I'm not too sure what to think about...
int077
Pro
Posts: 7760
Post Re: int077, know anything about DHL?
on: January 8, 2017, 16:54
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1. Is it DHL Global new service for E commerce in China or DHL .

Thanks.
awillow3
Newbie
Posts: 20
Post Re: int077, know anything about DHL?
on: January 8, 2017, 19:13
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DHL Global
int077
Pro
Posts: 7760
Post Re: int077, know anything about DHL?
on: January 8, 2017, 20:36
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Give me your question.

Thanks.
awillow3
Newbie
Posts: 20
Post Re: int077, know anything about DHL?
on: January 8, 2017, 21:05
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Every time I've ever had something ship DHL from China and the tracking number started with an "8", it was an invalid tracking number that updated anywhere from 2 days to 2 weeks later. I assumed it was actually a "false shipment" in order for seller to meet the *ship by* deadline, then the updated tracking number was the ACTUAL ship confirmation (especially since that update actually began all activity in tracking). When I asked a seller about this, this was the conversation...

Me: Hi. I just wanted to check to see if that DHL tracking number will be updated at some point in the next couple of days or if that is the actual tracking number. (I'm going to be out of the country for a week beginning *** *** and am trying to figure out if the package will make it to me before I leave.) I know when I've gotten tracking numbers beginning with "8" in the past, they've all updated to valid tracking numbers a few days later when the package actually shipped. As a seller, I understand this and know the need to provide a tracking number within the specified shipping time, even if it's not a valid one. 😉 Normally, it's not an issue as long as the shipment DOES go out within a couple of days. But, since I'll be out of the country so close to the projected arrival date, this one has me a little worried. Could you give me an estimate on when this actually will ship, please? Thank you so much!

Him: Hi friend

Thank you for your kindly message and understanding:)
actually we shipped out your order yesterday once we fill the tracking number on dhgate.
Logistic company will come to our company to pick up the packages today. new tracking number will update today. it shoud no problem arriving you before your departure date.

thanks.

This was a week ago and still no change in tracking number and no package.

What are YOUR thoughts on this?
int077
Pro
Posts: 7760
Post Re: int077, know anything about DHL?
on: January 8, 2017, 21:59
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1. That is not what I though about DHL Global E Commerce.

2. But here goes anyway. The number the seller is providing you first would not be the Shipper´s Reference number by any chance. If so, then maybe this page will be good to consult:
http://www.cn.dhl.com/en/express/tracking/shippers_reference.html

3. On the same page you have this:
If you would rather speak to someone personally about the whereabouts of your shipment, please contact Customer Service.

Either you send an E Mail or call them up.

4. What I see here in the story about DHL. I suspect the first number they are giving you is the shipment number. Then after that they need to call DHL for possibly to receive a tracking number.

5. When the seller said to you this:
Logistic company will come to our company to pick up the packages today.

I suspect this is not DHL company transporting the parcel to the DHL Service point. So the tracking does not start before it hits the DHL point of service.

6. When you receive the updated tracking number, does the number look like this: RX123456789DE

7. That all I can think off.

Thanks.
awillow3
Newbie
Posts: 20
Post Re: int077, know anything about DHL?
on: January 8, 2017, 23:00
New Topic

Lots of good info! The only discrepancy is that, when the tracking number updates, it updates to a number with exactly the same number of digits, but starting with a 3,4,5, or 6. (The 3s were probably 10 years ago and they've gotten progressively higher, but still in the low sixes at this point. Last shipment I got from China via DHL came last week, and it started with 627...)

I'm going to check to see if that's a shipment number and not an actual DHL number. I'm hoping it'll update tonight, though, and be a non-issue since it's almost business day Monday there. Keep your fingers crossed for me!
queirozman-
o
Beginner
Posts: 40
Post Re: int077, know anything about DHL?
on: January 10, 2017, 07:39
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