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Author Topic: Return package held at inward office of exchange for > 6 weeks
NDK
Newbie
Posts: 3
Post Return package held at inward office of exchange for > 6 weeks
on: February 25, 2026, 08:46
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Hey hey,

my return package is held at inward office of exchange for > 6 weeks now.
According to the tracking it returned from Customs (import), which I believe means that it is imported correctly, right?
So why it is held at the inward office of exchange? What to they do and how can I find out what is going on?

Tracking number is CY291448879DE

Many thanks.
Any help is highly welcome.

Best
N
chinapostv-
olunteer
Administrator
Posts: 13841
Post Re: Return package held at inward office of exchange for > 6 weeks
on: February 25, 2026, 12:09
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CY291448879DE arrived in Guangzhou customs on Jan 14. The recipient has never made customs declaration. Is this a return for refund? If yes, it can explain why the recipient does not make customs clearance. Bad seller often play such game.
FabianPrec-
htl
Newbie
Posts: 3
Post Re: Return package held at inward office of exchange for > 6 weeks
on: February 26, 2026, 04:31
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Wenn ich fragen darf welcher Shop ist es hab das gleiche Problem?
Postererer
Newbie
Posts: 2
Post Re: Return package held at inward office of exchange for > 6 weeks
on: February 26, 2026, 06:50
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Hab das gleiche Problem mit naturwide.

NDK
Newbie
Posts: 3
Post Re: Return package held at inward office of exchange for > 6 weeks
on: February 27, 2026, 17:57
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Dear all, thanks for getting back and letting me know.
Yes, this is definitely a scam-shop and I took the risk of sending a return package for a refund.
The shop is https://kovali.de/

NDK
Newbie
Posts: 3
Post Re: Return package held at inward office of exchange for > 6 weeks
on: February 27, 2026, 17:57
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Anything I can still do?

chinapostv-
olunteer
Administrator
Posts: 13841
Post Re: Return package held at inward office of exchange for > 6 weeks
on: February 28, 2026, 05:29
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Quote from NDK on February 27, 2026, 17:57
Anything I can still do?

you need contact your marketplace and file a dispute against seller fraud.
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