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Author Topic: Help
Kellieonei-
ll890
Newbie
Posts: 8
Post Re: Help
on: June 11, 2020, 14:01
New Topic

Hi,

As you can see I was told that this parcel would be with me by the 10th of June, it’s now the 11th and it is not here. More worryingly the tracking hasn’t changed. Can someone please update me with this - tracking number is LZ031119739CN

Kellieonei-
ll890
Newbie
Posts: 8
Post Re: Help
on: June 22, 2020, 13:21
New Topic

Hi,

LZ031119739CN, my tracking STILL HASNT CHANGED. I understand that with the virus it has made things slower but I have now been waiting 3 months! This is unacceptable and will be taking this further If my tracking isn’t atleast updated! Can someone please help me and find out exactly where my parcel is, why I still haven’t got it, and when I will get it.

Thank you.

chinapostv-
olunteer
Administrator
Posts: 45121
Post Re: Help
on: June 22, 2020, 21:19
New Topic

Your package is still stuck in China. Average time to UK is 60 days. If your buyer protection is running out, you may ask for an extension or open dispute for a refund

edgar
Beginner
Posts: 49
Post Re: Help
on: June 26, 2020, 18:42
New Topic

I've heard Fuzhou has a huge backlog of packages, so I would just give it the time it needs.

Kellieonei-
ll890
Newbie
Posts: 8
Post Re: Help
on: June 27, 2020, 08:58
New Topic

I have been waiting for 3 months, 1 month over the average! This is not right. Please try find an update.

Hector-
Pascal
Newbie
Posts: 10
Post Re: Help
on: June 27, 2020, 09:37
New Topic

Simples! With this length of waiting time, open a dispute and get a refund. If/when the parcel finally arrives, you can then decide whether to repay the vendor.

edgar
Beginner
Posts: 49
Post Re: Help
on: June 27, 2020, 11:54
New Topic

The package just arrived in the UK it seems like. You should be able to track it with Royal Mail.

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