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Author Topic: Help!! . Item held at inward office of exchange??
FabianPrec-
htl
Newbie
Posts: 3
Post Help!! . Item held at inward office of exchange??
on: March 3, 2026, 20:40
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Hi

My package has been with you since February 11, 2026. Item held at inward office of exchange. Tracking number is: CY733018476DE Can you help me? Why hasn't my package been delivered?
chinapostv-
olunteer
Administrator
Posts: 13841
Post Re: Help!! . Item held at inward office of exchange??
on: March 4, 2026, 05:11
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CY733018476DE arrived in China on Feb 11. but the recipient has never made customs clearance. China Post can not clear the customs without the recipient's declaration.

Is this a return for refund?
FabianPrec-
htl
Newbie
Posts: 3
Post Re: Help!! . Item held at inward office of exchange??
on: March 4, 2026, 19:10
New Topic

This is a Return for refund

Can I do something about this, or does the recipient of the package have to do it?
chinapostv-
olunteer
Administrator
Posts: 13841
Post Re: Help!! . Item held at inward office of exchange??
on: March 5, 2026, 03:26
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Shipper can not do import customs clearance in China. Only recipient can do it. You need to push seller to do import customs clearance and accept the parcel immediately.

If your seller does not reply, all keeps giving you different excuses(for example, not getting notice from China Post, China Post's phone not connectable .... blah blah), it means he/she does not want to accept your parcel.

Some bad seller often play such no-customs-clearance game in order to avoid accepting the return and issuing refund. If you believe this is your case, please open dispute to your marketplace against that bad seller.
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