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Author Topic: CD737263375NO
Wray
Newbie
Posts: 5
Post CD737263375NO
on: December 6, 2019, 12:00
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I mailed this package (returned goods) on 5 November 2019. It has been held up at Zhengzhou, Henan, since 17 November for customs processing. I cannot claim a refund until the package has been delivered. What is going on?
chinapostv-
olunteer
Administrator
Posts: 45816
Post Re: CD737263375NO
on: December 6, 2019, 15:02
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CD737263375NO is held in Zhengzhou customs. You need ask receiver call China Post hotline 11185 , pay duty (or provide proof to waive duty) and pickup the parcel.
Wray
Newbie
Posts: 5
Post Re: CD737263375NO
on: December 12, 2019, 11:21
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I have been in touch with PayPal about this transaction. They said: "It does not matter if the seller picks up the item or not as long as the post office can confirm that it either has been attempted to be delivered, or that a pick-up notice has been sent or if the product has been destructed by the mail service. As long as you get this on a sheet of paper with a signature by this post office, we will be able to use this as a valid document for your case."
Please send me a signed letter confirming that a pick-up notice was sent to the seller.
Wray
Newbie
Posts: 5
Post Re: CD737263375NO
on: December 16, 2019, 09:48
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Do you think it might be possible for you to reply to my message?
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